Our Warranties
The Vintage Commitment Lifetime Structural Warranty
Vintage Hardwood Flooring puts every piece of flooring through a strict quality control measure. Vintage Hardwood Flooring warrants the Vintage Estate grade, Villa grade, Vintage grade and Character grade, 3/4" Pioneered Solid Hardwood Flooring, to the original purchaser, in the original manufactured/purchased condition, to be free from milling defects, delamination and grading for the lifetime of the floor. Any damage due to improper transportation, storage, handling, installation, or any other cause, is not covered by this warranty. As per industry standards, Vintage Hardwood Flooring reserves the right for a 5% defect allowance, which is not covered under this warranty.
25 Year Residential Wear Warranty
“Estate, Villa, Vintage and Character Series: Subject to the Warranty Exclusions set out below, Vintage Hardwood Flooring warrants to the original purchaser that, under normal residential conditions, the finish wear layer of the Estate, Villa, Vintage and Character Series, 3/4" Pioneered Solid Hardwood Flooring in the original manufactured/purchased condition will not wear through or peel from the wood for a period of twenty five (25) years from the date of purchase by the original purchaser. Regular maintenance as specified by Vintage Hardwood Flooring must be followed in order to validate this warranty. The sole remedy pursuant to this warranty is available to the original purchaser only and shall be limited to the repair, refinishing or replacement of the defective Estate, Villa, Vintage and Character Series. If the product cannot be repaired, refinished or replaced after a reasonable number of attempts, Vintage Hardwood Flooring will, upon request, refund the original purchase price of the defective floor on a pro rata basis. Any attempt to repair, refinish or replace the defective product prior to inspection by Vintage Hardwood Flooring will invalidate this warranty.”
1 Year Warranty - Ranch Series
“Ranch Series”: Vintage Hardwood Flooring warrants to the original purchaser, that the finish on this product will not wear from the wood for a period of one (1) year. The Ranch Series allows for; knots, cracks, worm holes, color variation and other related characteristics. This warranty is subject to all exclusions, see below in the Warranty Exclusions.
Warranty Exclusions
“Vintage Hardwood Flooring warranties do not extend or cover scratches, dents or any noticeable markings caused by improper handling, installation, water damage, flooding, fire, furniture, shoes of all types, pets, insects and furthermore, Vintage Hardwood Flooring will not warrant any product that is faulty from installation, neglect, environmental extremes, or improper storage of product. The subfloor is the responsibility of the installer. Failure of Vintage Pioneered Solid Hardwood Flooring relating to the subfloor, in any manner, is not the responsibility of Vintage Hardwood Flooring and is not covered under the warranty. The use of tape on the surface of the Vintage Pioneered Solid Hardwood Flooring will void the warranty. The finish wear surface must be easily noticeable and cover at least 15% of the total floor area for a claim to be considered. Any variation or reduction in gloss level will not be considered under this warranty. Small cracks that develop from improper moisture control, flooding, excessive drying, will not be covered under this warranty. Hardwood flooring is made from natural products which have cells running parallel with the grain, therefore, all wood floors will expand and contract with the change of seasons. The expanding and contracting is not covered under this warranty. It is recommended that you maintain a relative humidity of 45% in your home by using a humidifier and/or dehumidifier to minimize movement of your hardwood floor. Color variations are a natural occurrence in flooring due to age, species and exposure to ultraviolet sunlight. For this reason, you may encounter mild color variations from board to board, or when replacing damaged boards with new product. Also, normal sunlight will cause fading/darkening, depending on the species of your floor. Area rugs should be moved occasionally as they block sunlight and may give the appearance the floor is discoloring under the rug; this discoloring is not covered under the warranty.”